Terms & Conditions

Terms & Conditions (for online shop purchases)

Deliveries Within New Zealand

We use NZ Post & NZ Post Couriers for most purchases and Aramex for larger parcels and skis above 140cm, an email will be sent to you with the tracking details after dispatching your order.

International Orders

THE ALPINE CENTRE is not accepting international sales via this website, for international sales email us and we can work out a shipping cost.

Refunds and Returns

If for any reason you are not completely satisfied with your purchase within 7 days upon receipt, please follow these procedures to ensure a prompt refund, replacement, or credit.

NOTE: No refunds will be made on Skis or Snowboards

Call The Alpine Centre (07 8922 717) for a return authorization number (RA). The R.A number is to be filled in on the return form and written on the package with a return address.

Using a good carton, return the goods and return form via “Insured Courier Post Mail or other “Courier” of your choice.

Send to:
For Insured Courier Post
Snowzone @ The Alpine Centre
P.O. Box 7
National Park Village 3948

Other Couriers / Carriers (Aramex, NZ Couriers, Post Haste etc)
Snowzone @ The Alpine Centre
10 Carroll Street
National Park Village 3948

Keep a record of your shipment until you have received a credit, refund or replacement.

Note:

  • We reserve the right to deduct our original shipping costs from the refund.
  • We reserve the right to add a 15% re-stocking fee to packages arriving without a valid (RA)
  • ALL items must be returned in their original condition, including the original packaging, manufacturer’s containers, documentation, warranty cards, manuals, and all accessories.
  • Do not mark or deface the original manufacturer containers in any manner.
  • Packages must be returned prepaid. NO CODs will be accepted.
  • Refunds will only be made via the method in which the order was paid.

We strongly suggest sending returns insured for the full value and with a tracking number to insure a full and prompt refund.

If merchandise is damaged due to improper packing or packaging, refund or exchange will be at The Alpine Centre’s discretion.

Any queries regarding the above should be directed to [email protected]

Warranties

  • All our products come with a manufacturer’s warranty.
  • The warranty commences the day of purchase.
  • Generally, warranties cover any fault, defect or failure occurring as a result of the manufacturing process.
  • The time – period of this warranty is specified on the products information or packaging.
  • It is at the sole discretion of the manufacturer to repair or replace any defective merchandise.
  • Damage from abuse, neglect, accidents, and racing is not covered under any warranty.
  • Labour and shipping are not covered under any Warranty.
  • Please keep your receipts for warranty purposes.
  • Warranties will not be honoured without proof of purchase.
  • Should you believe your product is faulty or defective, please contact us by email at [email protected]
  • Please contact us before returning any item(s).