Summer Rental Gear

Shop & Rental Open Afternoons Only - 3pm to 7pm

During the summer season (1st November to 30th April) the shop and rental are open afternoons only, 3pm - 7pm. This makes it easy to collect the hiking gear you need the afternoon before your trek so you are fully prepared for the big day.

Our Shop has a great selection of gear to keep you warm and dry on the many hikes around the Tongariro National Park, including sunglasses, sun hats, backpacks, hiking poles, sleeping bags, gas cookers and cartridges and our exclusive range of Tongariro Alpine Crossing souvenirs.

Rental Pickup & Delivery Options

We offer several convenient ways to get your rental gear:

  1. In-shop collection
    Pop in between 3:00pm–7:00pm the afternoon before your hike to collect your equipment and get any last-minute advice.
  2. Lockbox after-hours pickup
    Book online and choose the lockbox option for after-hours collection. Your gear will be placed in a secure lockbox with instructions — perfect if you are arriving later in the evening or in the morning.
  3. Delivery to participating local accommodations
    For a small additional fee we can deliver your rental gear to local participating accommodation providers. Select this option when booking and we’ll arrange delivery to your stay before you arrive.

For E-bike rentals

We have set pick up times that we exclusively meet you at the shop when you book online:

  • Full Day Rental: At 9am
  • Afternoons(Up to 4 Hours): 12 noon, or 3pm
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FAQ's

Do I need to book hiking gear?

Booking gear in advance will ensure availibility in your sizes, especially on weekends and holiday periods.

Note: Bookings must be made at least 48 hours in advance so we have time to process and set the equipment aside, within 48 just come in when you arrive, in most cases bookings are not essential.

How to Collect Rental Gear this summer?

We have three options to get the hiking gear you need for your hike:

1. Pick gear up from our store between 3pm and 7pm the afternoon before your planned hike
Good option if you are uncertain of your size and want to try on first.
You can choose to book beforehand so we set equipment aside, which can be checked for size and changed if needed.

2. Gear delivered to local commercial accomodations
Book online and have the equipment delivered to our selection of recommended local accomodations. Delivery cost just $10 per booking. Good option if you dont think you can make our open hours.

3. Lock Box Pickup
Book Online and have equipment left in our Lock Box at the front of the store.
Good option if your arriving late or not staying in one of our recommended accomodations.
Note: When selecting lockbox pick-up also send a copy of your ID, Drivers Licence or Passport

When can I pick up my gear?

You can pick the gear up from 3pm the day before your hike or if you are staying in one of our listed local accomodations for $10 you can choose to have the rental equipment delivered.

How to return rented gear?

You can return the equipment to the shop after you hike, between 3pm-7pm. If your running late phone us for the lock box combination and you can leave in there.

Can I get a refund If I want to cancel or if my hike is cancelled due to weather?

You can “Email Us” and cancel a booking up to 2 days before you planned hike, and we will refund it less 5% online surcharges.

Within 2 Days of your Hike – Email us and we will refund you less $10 or 20% whichever is higher.

If you have already collected the gear and your hike is cancelled “Phone Us by 10am” and we will make arrangements for you to drop the gear to our lock box and then refund you less $10 or 20% whichever is higher.

If you do not contact us before 10am of the day of your hike, there is no refund.